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Intofinity strives to provide our customers with excellent assistance and to provide them with fair return services. To ensure our customers are satisfied with the product(s) they order, we offer a 30-day product guarantee. Within 30 days of delivery, Intofinity will refund the full amount, minus the cost of shipping, on new, unopened items. Before returning any product, you must obtain authorization by contacting us by email at or by phone at +1 775 886 8005

Intofinity will pay the return shipping for incorrect or defective items for any Intofinity shipping error. Customers can expect to receive a refund within 2-4 weeks. This estimate includes the shipping time back to our company, an authorization check, and refund processing. Refunds can only be issued in the form of the original method of payment. If you receive an incorrect or defective item due to an error on our part and would like a replacement, Intofinity will pay the return shipping price for the incorrect item and ship the correct item out to the customer via upgraded shipping. Subscriptions require a 30-day notice of cancellation.

For electronic delivery, Intofinity will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, Intofinity will refund the purchase price of the product in the form of the original method of payment.

Open License – Intofinity may charge a 15% restocking fee on Open License orders that have been submitted to distribution or fulfilled. Retail Licenses – Eksoftware may charge a 15% restocking fee on retail orders that have been fulfilled. Anti-Virus – Intofinity may charge a 25% restocking fee on Anti-Virus orders that have been fulfilled. Microsoft Office 365 – Non-Refundable! We are unable to send these keys back to Microsoft so we cannot refund any Office 365 purchases. Requires 30-day notice of cancellation.

Please note that we cannot accept cancellation of digital downloads once the product key has been activated or attempted to be activated on Microsoft Online.

No Return/Exchange:
Any Electronically Delivered Software.
No Returns on Blackmagic Design or AJA Video Systems purchases
3D Printers & Accessories
Custom systems built or modified by Motion Media to the customer’s specifications
Educational DVD’s and books once unwrapped
Motion Media Gift Cards are redeemable for merchandise only and may not be redeemed for cash.
*We offer 30-day returns on Autodesk licenses, excluding monthly terms.

We can ship to nearly any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When an order is placed online or through our customer service department, the estimated time frame for delivery is based upon several factors, including the destination, shipping method, and when the order was placed.

Most products ship same day. Here are estimated processing and delivery time frames for each shipping method:

Ground: 1-2 days processing time. 4 – 10 Business days for delivery
Express Saver:1-2 days processing time. 2 – 3 Business days for delivery
Standard Overnight:1-2 days processing time. 1 Business day for delivery.

Please keep in mind that these times are an estimation. Depending on product availability, it is possible your product may arrive at a later date.
If you purchase your product(s) and it states they have an electronic delivery method or download, you will receive the required product/license key by email the same day your order is confirmed.

Need help?

Contact us at for questions related to refunds and returns.

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